Supporting your IT in-house can be expensive, aggravating, and time-consuming. It’s challenging and costly for small businesses to maintain an IT department and stay current with the latest technology. Companies are seeing IT expenses continually increasing on a month to month basis, and training staff to perform IT tasks takes time away from focusing on work that generates revenue. As a result, growing businesses are beginning to recognize the many advantages of outsourcing their IT support to a managed services provider.
Not enough small and medium-sized businesses (SMB’s) understand the benefits of a managed services provider. Aside from saving a significant amount of money, outsourcing IT support to managed services can provide a number of long-term benefits towards growth, scalability, and security into the future. Let’s cover the three most important questions that decision-makers have about outsourcing their IT support through managed services.
Can I Handle My IT Support Issues Myself?
The short answer is yes, but whether or not the effort will be efficient and effective will be determined by factors such the size and scope of your company, expertise of your staff, available budget, time, and willingness to risk encountering unexpected roadblocks that may be difficult for a less experienced team to solve.
Managed service providers have the capability of offering a much larger array of professional services that may not be available to an in-house IT department. These products include remote support software, server and database maintenance, network management, cloud services, and security solutions.
What Are The Advantages of Managed Services?
Very few problems are new to a managed services provider maintaining multiple clients with varying needs of support; while an in-house IT staff may lead an isolated existence regardless of how much they train. If your business plans to pursue a strong online marketing and social media presence then it is even more important for the implementing team to be up-to-date on current trends and analytical changes. A proficient managed services provider will be able to handle all of these for you.
The benefits of implementing fully outsourced managed services include reduced costs, access to external expertise, intellectual property, and improved operational performance. A holistic outsourced model can also allow organizations to better allocate internal resources on strategic projects and core business operations. Businesses have limited resources, and every manager has limited time and attention. Outsourcing can help your company stay focused on your core business and not get distracted by complex IT decisions.
Most small businesses can not afford to match the in-house support services that larger companies maintain. Outsourcing can help small companies act “big” by giving them access to similar technologies used by larger corporations and the expertise that those companies enjoy. Economy of scale and an independent third party managed cost structure can give your company a competitive advantage.